About the job

APS6 Clinical Care Coordinator (2-Year Contract)

Driving meaningful engagement, improved outcomes, and lasting recovery.

Sydney CBD | Hybrid Working | $67.24 – $76.36 per hour + Super

Make a tangible difference delivering life-changing support to clients with complex mental health needs

Join a respected national service working at the forefront of evidence-based clinical care

2 year contract | CBD location by Central Station | Hybrid & Flexibility Available

Your new company

Join a highly respected federal government organisation delivering essential health and wellbeing services to a unique and deserving community. This organisation plays a critical role in supporting individuals and families who have served the nation, through a blend of evidence-based clinical practice, strong community partnerships and innovative service delivery models.

Operating nationally, the organisation is known for its commitment to quality care, professional integrity and continuous improvement. You’ll be part of a multidisciplinary and collaborative environment where your expertise directly contributes to meaningful outcomes for clients with complex needs.

Your new role

As an APS6 Clinical Care Coordinator, you will operate at the heart of a specialised clinical service, delivering high-quality, evidence-informed care coordination to clients presenting with complex mental health and psychosocial needs.

This is a dynamic, client-facing position where no two days are the same. You will work closely with individuals and their families to ensure they can access, engage with and benefit from appropriate mental health care and support services.

Key responsibilities will include:

• Managing a diverse caseload of complex clients, providing short-term, goal-oriented clinical case management focused on improving engagement in care
• Conducting comprehensive assessments, including risk assessments, to identify unmet health, social and wellbeing needs
• Developing and implementing tailored care plans that address barriers to treatment, enhance resilience, and support recovery-oriented outcomes
• Delivering brief clinical interventions and psychosocial support, such as psychoeducation, motivational interviewing and problem-solving strategies
• Building strong, trusted relationships with clients to foster engagement and sustained participation in treatment

Beyond direct client work, you will play a crucial coordination and system navigation role:

• Acting as a central liaison between clients and service providers, ensuring seamless referral pathways across government, community and specialist services
• Partnering with internal clinicians and external stakeholders to deliver a joined-up, multidisciplinary approach to care
• Supporting clients and families to navigate complex systems, reducing fragmentation and improving continuity of care

You will also contribute to the broader service delivery model:

• Maintaining accurate and compliant client records, care plans and progress notes using clinical systems
• Participating in case reviews, team meetings and clinical supervision to uphold best practice and continuous learning
• Supporting program development, quality improvement initiatives and service evaluation activities
• Contributing to community engagement, outreach and group-based programs where required

This role offers significant scope to influence positive outcomes at both the individual client level and system level, ensuring vulnerable clients receive timely, appropriate and effective support.

What you'll need to succeed

To excel in this role, you will bring both strong clinical capability and a genuine passion for improving outcomes for individuals with complex needs.

You will ideally have:

• Tertiary qualifications and registration in one of the following: Psychology, Occupational Therapy, Nursing (AHPRA registered), or
• Social Work (AASW membership), or Counselling (Master’s level with PACFA or ACA registration)
• Demonstrated experience in clinical case management or care coordination, particularly with complex or high-risk clients
• Strong understanding of mental health, trauma-informed care and psychosocial support frameworks
• Proven ability to work within multidisciplinary teams and across service systems
• Excellent communication and stakeholder engagement skills
• A proactive, adaptable approach to managing competing priorities
• Eligibility requirements include Australian citizenship and the ability to obtain required clearances and checks.

What you'll get in return

• 2-year contract providing stability and meaningful project involvement
• Competitive hourly rate of $67.24 – $76.36 + Super, depending on experience
• 37.5-hour work week, Monday to Friday
• Hybrid working model with flexibility available
• Centrally located Sydney CBD office near Central Station
• Access to ongoing professional development and clinical supervision
• The opportunity to work in a role with genuine purpose and measurable impact on people’s lives

• Managing a diverse caseload of complex clients, providing short-term, goal-oriented clinical case management focused on improving engagement in care
• Conducting comprehensive assessments, including risk assessments, to identify unmet health, social and wellbeing needs
• Developing and implementing tailored care plans that address barriers to treatment, enhance resilience, and support recovery-oriented outcomes
• Delivering brief clinical interventions and psychosocial support, such as psychoeducation, motivational interviewing and problem-solving strategies
• Building strong, trusted relationships with clients to foster engagement and sustained participation in treatment
• Acting as a central liaison between clients and service providers, ensuring seamless referral pathways across government, community and specialist services
• Partnering with internal clinicians and external stakeholders to deliver a joined-up, multidisciplinary approach to care
• Supporting clients and families to navigate complex systems, reducing fragmentation and improving continuity of care
• Maintaining accurate and compliant client records, care plans and progress notes using clinical systems
• Participating in case reviews, team meetings and clinical supervision to uphold best practice and continuous learning
• Supporting program development, quality improvement initiatives and service evaluation activities
• Contributing to community engagement, outreach and group-based programs where required

• Strong clinical capability
• Genuine passion for improving outcomes for individuals with complex needs
• Demonstrated experience in clinical case management or care coordination, particularly with complex or high-risk clients
• Strong understanding of mental health, trauma-informed care and psychosocial support frameworks
• Proven ability to work within multidisciplinary teams and across service systems
• Excellent communication and stakeholder engagement skills
• A proactive, adaptable approach to managing competing priorities

• Tertiary qualifications and registration in one of the following: Psychology, Occupational Therapy, Nursing (AHPRA registered), or Social Work (AASW membership), or Counselling (Master’s level with PACFA or ACA registration)
• Eligibility requirements include Australian citizenship and the ability to obtain required clearances and checks.